Terms and Conditions

1. Prizes must be claimed before 20th November 2021, late claims will not be accepted.
2. Prizes must be claimed by contacting your travel director via WhatsApp on +44 7470 009818 or via email on travel@kohano.com.
3. Bookings are non-refundable, once booked no changes (eg. name, dates, location) can be made.
4. Prizes may be transferable before booking subject to approval by your travel director.
5. There is no cash alternative for prizes claimed.
6. Requests for alternatives outside of the list of prizes (eg. city, hotel, attraction, show, dates, etc.) will be considered in exceptional circumstances only and are subject to availability and approval by your travel director.
7. Hotel bookings are for room only, any extra services are chargeable and paid directly to the hotel.
8. Some countries/cities charge additional fees such as city tax or resort fee. These are payable directly at the hotel and are not included within your booking. Please check with your travel director who will let you know if there is a city tax or resort fee charged and how much this is.
9. It is possible to downgrade your hotel and add extra nights or services, any extra costs are chargeable.
10. You can add extra people/rooms/nights to your hotel booking subject to availability and hotel rules, there will be extra charges for this, please discuss this with your travel director.
11. You can add extra tickets for attractions and shows subject to availability, please discuss costs and availability with your travel director.
12. KOHANO has the right to offer an alternative of the same standard should your chosen prize be unavailable. Your travel director will discuss this with you before making the booking.
13. Prize winners must agree to give InHouse World, KOHANO and WTOCard (a) photo(s)/video(s) of them receiving their prize, (b) photo(s)/video(s) of them enjoying their prize, (c) a short testimonial describing their experience (d) permission to use their name and the previously mentioned photo(s)/video(s) and testimonial in our social media pages and in our PR/advertising/marketing/communications.
Please feel free to contact KOHANO should you wish to book any additional services such as flights, transfers, car rental, attractions, activities and entertainment.