These Terms and Conditions came into force on 10^th May 2021.

Introduction

KOHANO is a membership programme that offers its members some of the most competitive prices for travel and travel related products and services. When members initiate a search, the KOHANO website searches leading travel suppliers worldwide and offers the best prices available to the member. Typically, prices are cheaper than other travel booking websites, discount levels for each membership type can be found here: https://join.kohano.com/index.php

1. Use by Non-Members

Non-Members may make searches using the KOHANO website, in this case the prices displayed will be for Premier Members. Non-Members will not be able to make bookings and will need to purchase membership and log in using their membership details to make bookings.

2. Becoming a Member

To become a member, please click here: https://join.kohano.com/index.php

3. Pricing displayed

Members must log in using their membership details to see the discounted prices relative to their membership level, otherwise prices displayed will be for Premier Members.

4. Membership details

Members’ details (username, password, etc) are personal and should not be divulged to others. KOHANO will not be responsible for bookings made where the Member has divulged their details to others. Members are responsible for the security of their membership details whether in physical form or stored electronically, this includes, but is not limited to, instances where the security of the Members’ electronic systems has been compromised.  

5. Cancellation of bookings by KOHANO

Bookings can be amended or withdrawn by us at any time if Terms and Conditions for Membership or Booking are breached or are suspected to have been breached.

6. Resale of products and services to third parties

Classic Plus and Elite Plus can make bookings for their friends and family. All other members can only make bookings for themselves. Products and services purchased using the membership discount cannot be resold to others on a commercial basis.

7. Bookings after membership has expired

Bookings can be made during the membership term for future dates after membership has expired, the Member’s level of discount will still apply. 

8. Cancellation of membership

Membership can be cancelled free of charge within 14 days of joining. This is provided that:

1. Bookings have not been made.
2. Introductory offers and welcome gifts have not been used.
3. Promotional offers have not been used.

 After this period the membership is non-refundable. Membership can be cancelled by members before the end date, but the membership fee will not be refunded.

9. Upgrading membership

Membership can be upgraded within the initial membership term, please contact us on customerservice@kohano.com or +44 207 846 0889.

10. Transfer of membership

Membership is non-transferrable.

11. Changes to terms and conditions of membership

We reserve the right to make changes to and/or add to these terms and conditions without prior notice.

Terms and Conditions for Booking

These Terms and Conditions for Booking came into force on 10^th May 2021.

Introduction

These Terms and Conditions for Booking (the “Terms and Conditions“), along with the information set out in your booking confirmation email (the “Booking Confirmation“) set out the terms on which KOHANO agrees to make available the Services to you through the Website (see defined terms below).

These Terms and Conditions, the Booking Confirmation and the relevant Rules and Restrictions also set out the terms on which the Travel Service Providers agree to provide the Services to you.

The Services made available by KOHANO (as defined below) and Third Party Providers via this Website can only be used by Members who have first read these Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance.

Members undertake to fulfil the obligations contained within these Terms and Conditions. The agreement between Members and the applicable Travel Service Provider comes into force as soon as KOHANO provides a written Booking Confirmation to the Member.

Members should save and/or print a copy of these Terms and Conditions for future reference when making a booking.

Article 1. Definitions and scope

1.1. Definitions

The following definitions have the same meaning whether they are singular or plural.

‘ATOL Certificate’ means the certificate that is sent to the Lead Customer following a Flight Booking which sets out various details of the booking and provides proof the booking is protected by the ATOL Scheme.

‘KOHANO’ is a brand of InHouse World Ltd. Registered in England, Company No. 9511392, Registered Office: 7 Henrietta Street, London, WC2E 8PS, UK.

‘Lead Customer’ means the member who makes a booking for themselves and/or on behalf of others under the same booking.

‘Member’ (or “you/your”) means someone who has joined KOHANO for the purpose of booking one or more Services offered on the Website.

‘Package Holiday’ means the same as the definition of a ‘Package Holiday’ in the UK Package Travel Regulations.

‘Rules and Restrictions’ means the terms and conditions applicable to the Services provided by the Third Party Providers (including, amongst others, accommodation provider rules and restrictions, and airlines’ conditions of carriage.

‘Service’ means a service offered on the Website, including but not limited to: flights, accommodation, rent a car, things to do, insurance and related payment processing services.

‘Things to do’ means the offering of tickets to events, activities or tourist attractions at travel destinations, including, but not limited to, guided tours, sport tickets, theatre, concerts and workshops.

‘Third Party Provider’ means a party, other than KOHANO who fulfils the Services where KOHANO makes the Service available to the Member.

‘Travel Service Provider’ means the provider who makes the Services available, for example an accommodation provider, airline, car rental company, tour operator and/or activities provider.

‘Website’ means the KOHANO.com website or related mobile app.

1.2. Scope and your relationship with KOHANO

KOHANO operates the Website which acts as an interface between you and the various Travel Service Providers offering the Services. When you make a booking for a Service using the Website, you will be entering into a contract with the relevant Travel Service Providers for that Service. 

These Terms and Conditions apply to the offering and providing of Services via this Website and shall incorporate any applicable Rules and Restrictions which are made available to the Member before any booking is completed and which the Member also accepts at the moment that a booking is actually placed. It is the Member’s responsibility to familiarise himself/herself with these Terms and Conditions and applicable Rules and Restrictions. The Rules and Restrictions for flights are available from the official airline websites. Specific accommodation, car rental or Things to do Third Party Provider Rules and Restrictions are provided prior to making a booking.

The Terms and Conditions can be changed by KOHANO and the Rules and Restrictions can be changed by the Travel Service Provider at any time without prior notice, although such changes will not apply to bookings that have already been accepted by KOHANO on behalf of the applicable Travel Service Providers concerned. It is therefore essential that the Member reads, saves and/or prints a copy of the Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

Article 2. Booking via the Website

2.1. The Member’s legal authority

The Website helps the Member to find travel products and to make the necessary reservations and acts as an interface in the transactions involved with the Travel Service Providers.

The Lead Customer must be at least 18 years old, be legally authorised to enter into contractual obligations at the time of booking, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these Terms and Conditions and the Website Terms of Use.

The Lead Customer must also ensure and hereby confirms that the details provided for all parties to the booking are full and accurate, that all parties agree to be bound by these Terms and Conditions and that the Lead Customer has the authority to accept and does accept these Terms and Conditions on behalf of all customers in the booking.

The Lead Customer is the person who is responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.

The Lead Customer agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances including where personal details do not correspond with those shown on the passports of those travelling under the booking.

The Lead Customer is responsible for their activities on the Website (financially or otherwise), including the possible use of their username and password. The Member guarantees that the information entered by them on the Website in relation to them and, if applicable, their travelling companions, is accurate.

Any use of the Website that is fraudulent or is in conflict with these Terms and Conditions shall be reason for refusing Members access to the Services offered by KOHANO and the Third Party Providers or to the other functionalities of the Website and may result in membership being cancelled.

2.2. Confirming, changing and cancelling bookings (subject to Articles 3.1, 3.2, 3.3, 3.4, and 4.2, where applicable)

2.2.1 Confirming

The Booking Confirmation, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Lead Customer by e-mail. If the Lead Customer does not receive a Booking Confirmation e-mail within 24 hours of placing the booking, they should contact Customer Services at customerservice@kohano.com or +44 207 846 0889.

It is expressly agreed that the data stored in the information systems of KOHANO and/or Third Party Providers shall constitute proof with respect to the bookings made by the Lead Customer. Data stored in computers or electronic media are valid proof and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

2.2.2 Cancellation by Members

Cancellations may be made by emailing customerservice@kohano.com or by calling +44 207 846 0889.

All such requests will be dealt with on behalf of the Travel Service Providers concerned. Members do not have an automatic right of cancellation unless such rights are provided by the individual Third Party Providers under their Rules and Restrictions (which are provided to the Customer prior to booking).

In the event of cancellation or partial cancellation of a booking, charges may be imposed by the applicable Third Party Providers – please refer to the Rules and Restrictions notified in the booking process for more details.

If the Customer does not present themself at the departure of the trip, cancellation fees will be charged in line with the applicable Rules and Restrictions as notified in the booking process.

Cancellation of flights, where allowed, are subject to a KOHANO administration fee of £25.00 per passenger in addition to any Third Party Provider fees.

2.2.3 Change of booking by Members

If, after making the booking, the Member wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation, the activity or the means of transport, the Member should email customerservice@kohano.com call +44 207 846 0889. If changes are allowed, a fee may be imposed by the applicable Third Party Provider in respect to a change to a booking, please refer to the Rules and Restrictions notified in the booking process for more details.

Changes to flights, where allowed, are subject KOHANO administration fee of £25.00 per passenger in addition to any Third Party Provider fees.

In exceptional circumstances, requests to change a non-refundable booking will be considered on a case-by-case basis. If the Third Party Provider agrees to the request a fee may be charged for the change along with a KOHANO administration fee.

2.2.4 Reimbursements

In the event of a refund to the Member after any deductions, the relevant amounts will be transferred back by the party that took the original payment (such as KOHANO or a Third Party Provider such as may appear on Customer’s credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement. Refunds can take up to 10 working days to reach the payment card, however in the case of flight bookings it may take up to 6 months.

2.2.5 Restricted fares

Unless otherwise requested by the Member, it is assumed that the Member requires the least expensive travel Services. Such Services, for example economy class fares, may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be amended from those booked.

2.3. Travel documents

Travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Lead Customer when making their reservation. 

In relation to ATOL Certificates, the Lead Customer will receive an email including a secure link to their ATOL Certificate shortly after booking payment has been completed. In the unlikely event that the Lead Customer has not received the ATOL Certificate email within 48 hours of completing their booking payment the Lead Customer should contact KOHANO on +44 208 846 0889 or email customerservice@kohano.com.

If the travel documents have not been received, the Member should contact KOHANO via email at customerservice@kohano.com or by calling +44 207 846 0889.

Article 3. Specific Services

KOHANO operates the Website, which acts as an interface between the Member and the Travel Service Provider with respect to offering and making available the Services.

The purpose of this Article 3 is to provide details of the terms and conditions of use of the Services provided by the Travel Service Provider for the Member’s information. These details are not exhaustive and do not replace the applicable Rules and Restrictions. In the event of any conflict or inconsistency between the Terms and Conditions and the Rules and Restrictions which are incorporated into these Terms and Conditions, the Rules and Restrictions will prevail. The Rules and Restrictions are made available prior to making a booking.

Except in the case of regulatory requirements, these details do not give rise to any obligation or liability on behalf of KOHANO.

3.1. Flights

Flights are subject to the applicable Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Third Party Providers as well as the provisions of this Article 3.1.

• The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes. The Rules and Restrictions of the Third Party Providers of flights are made available prior to making a booking and the specific terms of these and the Conditions of Carriage of the relevant Third Party Provider can be reviewed on the official airline website.

• KOHANO acts as agent of the Third Party Provider of the relevant flights. This means the Member’s contract for the flights is between the Member and the Third Party Provider of the relevant flight. The specific Rules and Restrictions and Conditions of Carriage of Third Party Providers of flights can be reviewed on the official airline website.

• Prices and fees for some low-cost flights originating outside of the UK may be in another currency (e.g. EUR), which we will provide an estimate for in GBP. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a non-sterling transaction fee charged by your card issuer to process the transaction. KOHANO is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.

3.1.1. Flights terms and conditions

The Member is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the Member acknowledges and agrees that:

• KOHANO has no control over the allocation of seats on any flight, even if pre-booked with the airline, and cannot guarantee that specific seats will be available upon departure.
• KOHANO has no control over any indications of the hours spent flying which are provided by the Third Party Provider of the relevant flights, these are given for guidance only and are subject to alteration.
• It is the Member’s responsibility to confirm their return flight according to the requirements of the Third Party Provider of the relevant flight.
• If the Member books a return journey and does not use the outward or a connecting flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and if no flights are taken at all. The Member must use all the flights booked in date order.
• In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with the applicable Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation.
• Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. KOHANO is not responsible for such charges.
• The Member must comply with all applicable Rules and Restrictions on the carriage of pregnant women.
• The Member must comply with the applicable Rules and Restrictions on the carriage of children. Children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 14 will only be carried in accordance with the applicable Rules and Restrictions.

The specific Rules and Restrictions and Conditions of Carriage of Third Party Providers of flights can be viewed at the official airline website.

3.1.2 Combined one-way tickets

KOHANO may offer Members the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are sometimes cheaper and can be combined on the same airline or on different airlines.

Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Member to make changes to the other flight, the Member will be responsible for any fees incurred for making changes to the unaffected flight.

3.1.3. Passport, Visa, Administrative and/or health regulations

International Travel: you are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas are in order and any other foreign entry requirements are met. KOHANO will not provide information regarding foreign entry requirements or travel documents. We urge Members to review entry requirements, travel prohibitions, warnings, announcements and advisories issued by the relevant government prior to booking travel to international destinations. 

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, receive the relevant inoculations, take all relevant medication and follow all medical advice in relation to your trip. Medical advice for travellers can be found at the relevant government website. Otherwise, for medical advice regarding your journey, consult your doctor.

Disinsection: Although not common, many countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organisation and the International Civil Aviation Organisation have approved the following disinsection procedures: (1) spray the aircraft cabin with aerosol insecticide whilst passengers are present or (2) treat the aircraft’s interior surfaces with residual insecticide while passengers are absent. For more information, please check here: https://www.who.int/ith/mode_of_travel/aircraft_disinsection/en/

Some overseas countries have an immigration requirement that a visitor’s passport is valid for a minimum period after entry to that country, typically 6 months. Members are advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the Member may not be able to travel and insurance may be invalid. If, after booking a flight but before travelling, any member of the Member’s party changes their name, e.g. as a result of getting married, the Member must notify Customer Services by emailing customerservice@kohano.com or calling +44 207 846 0889.

It can often take some time to obtain a visa so Members are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. KOHANO urges Members to review any travel prohibitions, warnings, announcements and advisories issued by their government before booking travel to international destinations.

BY MAKING TRAVEL PRODUCTS AVAILABLE TO/IN PARTICULAR INTERNATIONAL DESTINATIONS, KOHANO DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK.

A number of governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when a Member checks in or in some circumstances when the Member makes their booking. Accordingly, Members are advised to allow extra time to check in for their flight.

3.1.4. Special fares

Flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries may require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en route for refuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and in Members’ Booking Confirmations.

Some airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger’s age.

Air miles and vouchers from loyalty programmes may not be used when booking flights through the Website.

3.1.5. Liability

The Member is reminded that an airlines’ liability for death, personal injury and other damages is normally limited by national law, by international air transport treaty or by the airline’s own conditions of carriage.

3.1.6. Electronic ticket

An electronic ticket is a ticket with no physical form. When using this type of ticket, the Member can check in online or at a self-check in terminal or staffed check in desk at the airport in order to obtain boarding their boarding card. The Member must strictly observe the times for checking in and boarding.

3.1.7. Operating airlines

Members are advised that in some cases flights booked with one airline may be operated by another airline. Details of the operating airline, where different, are indicated on the Website and on the booking confirmation. Payment may also be charged by other Third Party Providers for the Services booked however the total amount charged will not exceed the total price of the Services.

3.1.8. Compensation for denied boarding and delays

If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Member’s stop-over or destination point, or causes a Member to miss a connecting flight on which a Member holds a reservation, the Member may be entitled to certain remedies from the airline in line with their Conditions of Carriage

3.2. Accommodation services

The applicable Rules and Restrictions relating to the accommodation will be made available during the booking process. These may include restrictions on and/or charges for cancellation imposed by the applicable Third Party Provider.

The Member’s payment card is charged the full amount to secure reservation.

Prices shown on the Website do not include any fees or charges for optional services, for example minibar snacks, laundry services or telephone calls.

If a Member is not checking in on the first night of the reservation but plans to check-in for subsequent nights for the reservation, they must confirm this with KOHANO before 8pm local time at the destination on the original date of check-in to prevent cancellation of the whole reservation. If the Member does not confirm this with KOHANO the whole reservation may be cancelled and refunds will only be due to the Customer in line with the applicable cancellation policy.

Any Member who does not cancel or change their reservation before the cancellation policy date set out in the booking process prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the reservation. Members should note that sometimes changes to or cancellations of reservations after they are made are not allowed, these restrictions are shown in the Rules and Restrictions for the property reservation.

You cannot book more than 4 rooms online for the same hotel for the same stay dates. If we or the accommodation supplier determine that you have booked in excess of 4 rooms in total in separate reservations, your booking may be cancelled and a cancellation fee charged if applicable. If you paid a deposit then your deposit may be forfeited. If you wish to book 5 or more rooms, please contact customerservice@kohano.com with the details of what you want to book. A group travel specialist will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.

3.2.1. Use of rooms

The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00 noon, irrespective of the time of arrival or departure or the means of transport used. The check-in time will be indicated on your booking confirmation.

Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.

3.2.2. Classification

The indication of the comfort level given to accommodation in the property descriptions on the Website correspond to a classification based on local standards in that country. This classification is provided indicative. Members should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read the individual hotel descriptions carefully. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

1 Star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is generally simple and clean. Bathroom facilities may be shared.

2 stars: Simple accommodation with a little more attention to style and ambiance, yet still at a low price. Facilities and services are limited. A certain number of public facilities, for example, a café may be included.

3 stars: For travellers who require a little more and appreciates service, quality and comfort. Typically, there is a restaurant serving breakfast and sometimes lunch and/or dinner. Conference rooms and other facilities, such as a swimming pool or services for business travellers, may be available.

4 stars: First-class accommodation for more demanding guests. Attention is paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these respectable hotels.

5 stars: Top-class accommodation meeting the highest standards. These hotels offer impeccable service, tasteful and elegant facilities and every possible comfort. The best hotels in the world.

From time to time, for various reasons (for example a property is overbooked due to connectivity issues with the property or a closure due to a natural disaster) a booking is cancelled or amended by the Third Party Provider of the accommodation. Should such events occur, KOHANO will make all reasonable efforts to notify the Member of this as soon as possible and, where possible, offer alternative accommodation in a property in at least the same star classification with similar services. 

3.2.3. Activities

From time to time, activities offered by the accommodation may be cancelled, for example as a result of weather conditions, other reasons beyond reasonable control or if the required number of participants for the activity is not achieved. For sightseeing activities, the sequence of the tourist attractions is shown indicative and may be subject to change.

3.2.4. Meals

Where meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner. Accommodation which includes main meals generally commences with dinner on the day of arrival at the property and terminates with breakfast (half board) or lunch (full board) on the day of departure. If one or more meals cannot be taken refunds will not be made.

Members are reminded that, unless specified otherwise, drinks are not included with meals. If drinking water is not available, the Member will incur the cost of purchase.

Parents are advised to bring their own food for their baby as this may not be available or provided locally.

3.2.5. Taxes

Local authorities in some countries may impose additional taxes (eg. tourist tax), which generally have to be paid locally. Members are exclusively responsible for paying such taxes. The amount may vary between booking and stay dates. In the event that taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate.

3.2.7 Additional Charges

Additionally, taxes and fees may vary dependant on the payment option the Member chooses. Some properties may require a deposit which may or may not be refundable as indicated in the applicable Rules and Restrictions. Tax rates and foreign exchange rates may change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee.

3.3. Car rental

Car rental services are offered by the relevant Third Party Travel Service Provider. These car rental services, whether booked separately or as part of a Package Holiday, are subject to the Rules and Restrictions of the respective Third Party Provider and the provisions under this Article 3.3.

3.3.1. Payment Method

The Member making the booking and the nominated driver must present a valid credit card in their name when collecting the vehicle. Debit cards are not accepted, Members must check if their credit card is accepted by the Third Party Provider.

The Third Party Provider may submit an authorisation request to the credit card company to request a deposit. The Member and nominated driver must therefore contact their credit card company to ensure their credit limit is suitable for this purpose. Some larger car types may require two credit cards.

If the Members do not comply with the terms set out above, the Third Party Provider may not make the vehicle available and the full price of car rental will be charged.

3.3.2. Supplements

Surcharges may be payable locally for example refuelling, additional driver charges, young driver surcharge, delivery and collection fees. Members acknowledge that in no event shall KOHANO or Third Party Providers be liable for such additional charges as detailed or otherwise.

An excess amount may be chargeable in the event of theft or damage to the rental car. Purchase of optional additional insurance coverage (called super CDW or super TP) will remove or reduce this excess. Members acknowledge that in no event shall KOHANO or the Third Party Providers be liable for such excess or provision of additional insurance coverage as detailed or otherwise.

Fuel is not usually included in the rental charge. Certain Third Party Providers automatically add charges for refuelling when the vehicle is returned. Additionally, certain Third Party Providers charge a supplement if snow tyres are used. Please see the applicable Rules and Restrictions when booking.

Unless agreed otherwise, vehicles must be returned to the branch of the Third Party Provider from which it was collected. If the Member does not comply with this, the Third Party Provider may charge an additional surcharge.

Additional equipment, such as child seats, can be requested, and will be payable directly to the Third Party Provider upon pick up, subject to availability.

3.3.3. Collection and use of the vehicle

Normally, drivers must be aged between 21 and 75 however this may vary between Third Party Providers and countries. Members are obliged to check this with the Third Party Provider. Additional charges may also apply if any driver is aged below 25 or over 70.

All drivers must present a full valid driving licence in their name valid for the category of vehicle when taking delivery of the rental car. International rentals may have other driving licence requirements. An international driving licence is required if the driver’s licence is not in the Roman alphabet. Additional documentation such as a passport or up to two forms of proof of address may also be required. Members should check the applicable Rules and Restrictions for details of all applicable criteria for booking car rental.

Members are reminded that some Third Party Providers do not allow the rented vehicle to be used outside the country in which it has been rented.

3.3.4. Cancellation of bookings / unused rental days

The cancellation policy will be made available during the booking process. No refunds will be made for cancellations made outside of this policy or for any unused rental days.

3.4. Things to do

Things to do are offered by the relevant Travel Service Provider. These Services are subject to these Terms and Conditions and the Rules and Restrictions of the Third Party Provider. Things to Do are not usually transferable, nor eligible for refunds or changes unless allowed by the Third Party Rules and Restrictions or cancelled by the Third Party Provider.

3.4.1. Cancellation and refund by the provider

Occasionally, Things to Do offered by the Third Party Providers on the Website are cancelled for reasons including weather conditions, reasons beyond reasonable control of the Third Party Provider or if the required number of participants for the activity is not achieved. In these circumstances, Members should refer to the applicable Rules and Restrictions in relation to refunds.

3.4.2. Cancellation by the Member

Occasionally, Third Party Providers may offer free cancellation for certain Things to do that are offered to Members. The latest date for free cancellation will be made available in the Rules and Regulations during the booking process and on the Booking Confirmation. Should the Member wish to cancel, this must be done by contacting KOHANO on +44 207 846 0889 or customerservice@kohano.com.

Should the cancellation request be received by KOHANO before the latest cancellation date a refund will be made subject to any fees imposed by KOHANO or the Third Party provider. Should the cancellation request be received after this date, no refund will be given.

Article 4. General

4.1. Travel destinations

Most travel, including travel to international destinations, is completed without incident, however travel to certain destinations may involve greater risk than others. KOHANO advises Members to review any travel prohibitions, warnings, announcements and advisories issued by their local government. Please see Article 3.1.3 for more information.

By offering travel to particular destinations, KOHANO does not warrant that travel to such destinations is advisable or without risk and is not liable for damages or losses that may occur from travel to these destinations.

4.2. Prices

Prices of the Services will be as quoted on the Website, other than in cases of obvious error. Prices are liable to change at any time, however changes will not affect bookings already accepted. KOHANO may, in some cases levy a booking fee, in relation to some transactions made on behalf of Members. Members will be notified of all applicable charges at the time of booking. Despite KOHANO’s best efforts, some Services listed on the Website may be incorrectly priced. KOHANO RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON THE WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, YOU WILL BE OFFERED THE OPPORTUNITY TO KEEP YOUR RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITH NO PENALTY. KOHANO has no obligation to provide Services to a Member at an incorrect (lower) price, even if Members have been sent confirmation of their booking.

4.3. How our sort order is determined

Members have a number of options to help them find accommodation, flight, car rental or activity. The “order by” settings allow members to order search results to their preference, whether based on price, verified review score or other criteria. The “filter” settings also allow Members to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results.

4.4. Photographs and illustrations

KOHANO strives to provide photographs and illustrations that give Members an accurate depiction of the Services offered. These photographs and illustrations show the Member the level of accommodation and the degree of comfort, they should not be considered as making any representation that exceeds this purpose.

4.5. Insurance

Prices on the Website do not include travel insurance. Members are therefore advised to purchase insurance that covers the consequences of certain cases of cancellation and provides cover for certain special risks including the cost of repatriation in the event of an accident or illness. Members are responsible for ensuring any insurance policy purchased is adequate to cover their requirements.

From time to time, you may be shown certain travel insurance products during the booking path and this may be available for purchase. Details of the insurance provider, relevant key information and terms and conditions will be shown during the booking process.

4.6. Package Holidays

A Package Holiday is defined as the combination of 2 or more different types of travel services which are combined for the purpose of the same trip and booked at the same time. The types of travel services are: Carriage of passengers, Accommodation, Car rental and Tourist services (Things to do).

Package Holidays are offered by KOHANO’s selected travel partners and Members are able to book directly with them, this must be done by clicking on ‘Packages’ at the top of the website.

KOHANO’s travel partners provide all the required financial protection for Package Holidays, including ATOL and ABTA protection, and the relevant certificates will be forwarded by them to the Member making the booking.

The KOHANO travel partner will make the Rules and Regulations for the Package Holiday available to the Member during the booking process and the booking confirmation, along with the relevant Terms and Conditions, will be forwarded by them to the Member.

Any queries or complaints regarding a Package Holiday should be addressed directly to the travel partner supplying the Package Holiday rather than KOHANO.

Members must not build their own Package Holidays on KOHANO by adding different components together (Accommodation, Transport, Car Rental, Things to do), all components must be booked and paid for separately.

Article 5. Financial conditions and payment procedures

5.1 Local taxes and payments

Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in GBP, excluding local taxes imposed by the authorities in some countries.

5.2 Payments

The price of Services booked via the Website must be paid either to (1) KOHANO and/or (2) directly to the Third Party Providers. Payment may be charged by more than one party, as will be shown on the Customer’s bank or credit card statement, however the total amount charged will not exceed the total price of the Services.

The Member shall provide the details of their payment card and the Third Party Provider or KOHANO may verify: (1) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Third Party Provider) and, (2) the availability of funds on the payment card, confirmed by the bank issuing the Customer’s credit card.

Some banks and credit card companies impose fees for international or cross border transactions. For example, if you are making a booking using a UK-issued card with a non-UK merchant, your bank may charge you an international transaction fee. Furthermore, booking international travel may be considered an international transaction by your bank or card company as we may pass your card details to an international travel supplier to be charged. In addition, some banks and card companies impose fees for currency conversion. For example, if you are making a booking in a currency other than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and charge you a conversion fee. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. To enquire about these fees or the exchange rate applied to your booking, please contact your bank or credit card company.

5.3 Refunds

Any refunds

Article 6. Customer service and the handling of complaints

KOHANO provides assistance to you in respect of any queries or complaints you may have in relation to your booking of a Service. In the event you raise a complaint and/or are entitled to compensation by the Travel Service Provider following a problem with your booked Service, KOHANO will assist you and the Travel Service Provider to try to resolve the problem.

Queries, information requests or complaints during a trip should be sent to KOHANO at customerservice@kohano.com or by calling +44 207 846 0889.

Members are encouraged to raise any issues they experience during their trip via the number or email above as soon as reasonably practicable, or to the carrier if the dispute arose during the outward or return journey, so measures can be taken to resolve the problem and to limit the damage suffered by the Member.

Complaints about loss or theft of or damage to luggage, clothing or personal belongings not under the Member’s control during the stay should be addressed to the airline, hotel or relevant Third Party Provider.

Complaints made post travel should be sent by email to customerservice@kohano.com, which handles complaints in relation to the Services on behalf of the Travel Service Providers. Members must raise any complaints within 30 days of the end of their booking.

Article 7. Liability for the Services

Liability of the Travel Service Providers to you will be as set out in the relevant Rules and Restrictions applicable to the Service. These are made available to you before you complete your booking.

Article 8. KOHANO’s Liability

InHouse World Limited, trading as KOHANO, owns and operates this Website which acts as an interface between you and the Travel Service Providers who provide the Services to you. When making a booking for a Service you enter into a contract with the Travel Service Provider. KOHANO will not be liable in respect of any such Services that Travel Service Providers make available to you or for their acts, errors, omissions, representations, warranties or negligence.

Except as expressly set out in these Terms and Conditions, all information, software, or Services displayed on this Website is provided without warranty or implied term of any kind, including but not limited to any implied warranties or implied terms of quality, fitness for purpose or non-infringement. All such implied terms and warranties are excluded. The inclusion or offering of Services on this Website does not constitute a recommendation or endorsement of such Services by KOHANO or any of its affiliates.

Travel Service Providers provide KOHANO information describing the Services which KOHANO displays on its Website to you, this includes travel service details, photographs, rates, the terms and conditions for the Service. It is the responsibility of the Travel Service Providers to ensure that such information provided to KOHANO is correct.

KOHANO are not liable for any inaccuracies of such information, unless and only to the extent that KOHANO directly caused such inaccuracies. This also includes Hotel ratings which are guidelines only and may not be an official rating.

Subject to the limitations set out in these Terms and Conditions, you agree that neither KOHANO or its affiliates will be liable for any direct, indirect, punitive, special, incidental or consequential losses or damages arising from the Services, the use of the Website, any delay or inability to use the Website, or from the Member’s use of links from the Website. In respect of liability for KOHANO’s obligations under these Terms and Conditions, or if KOHANO is found liable for any loss or damage under these Terms and Conditions, then KOHANO shall only be liable to you for direct damages that were:

1. Reasonably foreseeable by both you and KOHANO
2. Actually suffered or incurred by you; and
3. Directly attributable to the actions of KOHANO

In the event of any liability of KOHANO, such liability will in no event exceed the cost paid by the Member for the Services in question.

Members have certain statutory rights. The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law. Nothing in these Terms and Conditions are deemed to limit or exclude KOHANO’s liability for fraud, personal injury or death caused by KOHANO’s negligence.

Article 9. Applicable law

These Terms and Conditions are governed by the laws of England and Wales. Members agree that the English Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation of these terms. However, the Customer may choose the law and jurisdiction of Scotland or Northern Ireland if that is where the Customer resides.

Article 10. Final Provisions

If KOHANO does not invoke one of the provisions of the Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.

If any provision of these Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.

Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.