• Prizes must be claimed before 25th March 2022, late claims will not be accepted.
• Prizes must be claimed by contacting your travel director via WhatsApp on + 44 7393 912090 or via email on travel@kohano.com.
• Bookings are non-refundable, once booked no changes (eg. name, dates, location) can be made.
• Once you claim your prize you will receive an email confirmation from us.
• Once you claim your prize you will receive confirmation via email. Your flight tickets (Grand Prize Winners only) and final confirmation will be sent to you 7 days before your trip is due to start. Bookings can only be changed in case of force majeure.
• Prizes are transferrable before booking subject to approval by your travel director.
• The Prizes are EXCLUDING Visa issuing “if needed” or any other logistics & fees.
• Hotel bookings are for room only, any extra services are chargeable and paid directly to the hotel.
• Flights supplied are Economy Class (Grand Prize only).
• There is no cash alternative for prizes claimed.
• Requests for alternatives outside of the list of prizes (eg. city, hotel, dates, etc.) will be considered and are subject to availability and approval by your travel director. The prize for 2 nights accommodation will be capped at GBP250. The prize for 4 nights accommodation will be capped at GBP450.
• Some countries/cities charge additional fees such as city tax or resort fee. These are payable directly at the hotel and are not included within your booking. Please check with your travel director who will let you know if there is a city tax or resort fee charged and how much this is.
• It is possible to downgrade your hotel and add extra nights or services. The prize for 2 nights accommodation will be capped at 250GBP. The prize for 4 nights accommodation will be capped at GBP 450.
• You can add extra people/rooms/nights to your hotel booking subject to availability and hotel rules, there will be extra charges for this, please discuss this with your travel director. The prize for 2 nights accommodation will be capped at 250GBP. The prize for 4 nights accommodation will be capped at GBP 450.
• KOHANO reserves the right to offer an alternative of the same standard should your chosen prize be unavailable. Your travel director will discuss this with you before making the booking.
• In cases of Force Majeure, dates of bookings made may be changed according to the suppliers’ policy.
• Prize winners must agree to give InHouse World, KOHANO and WTOCard (a) photo(s)/video(s) of them receiving their prize, (b) a short testimonial describing their experience (c) permission to use their name and the previously mentioned photo(s)/video(s) and testimonial in our social media pages and in our PR/advertising/marketing/communications.
Please feel free to contact the KOHANO team should you wish to book any additional services such as Fights, Transfers, Car Rental, Attractions, Activities and Entertainment.